Polaris requires that you enter either the full barcode (14 digits) or the barcode’s last 9 digits. After you enter your barcode, press the Tab key or place the cursor in the Password Box and type in your password. Press the Enter key.
If your barcode number still does not work, call your local branch and ask them to verify your account information.
You can find new DVDs, new Blu-ray discs, and new music CDs by doing the following in our catalog:
Patrons can receive eReceipts for check-out, renewal, and fine receipts from in the library and for renewal receipts from Power PAC, Mobile PAC, and the automated Telemessaging system:
Note: When you check out an item, it will not appear on the reading list until the next day. If you want to turn off Reading History, repeat the steps listed above, unchecking Maintain Reading List box. When you turn off Reading History, your existing list of read items will be permanently deleted.
A password is needed to protect your privacy when accessing your account either through the online library catalog or through our automated telephone system. If you did not give us a password at time of registration, the last four digits of your phone number were used.
If you want to change your password and you know the current one, you can change it yourself through our online library catalog:
If you do not remember your old password, you must visit a library branch and present identification before we can change your password.
Note: The canceled hold will still show up on your holds requests list, however, it will have a cancelled status rather than an active one and will go away after 30 days.
Even if a book is listed as "In" at a branch it may not be available to fill your request. If you have been waiting longer than a few days for a book that was “In”, please call the branch and they will assist you.
You can check your Request list two ways:
Your request list will include the title, the pickup branch, the status, and your place on the waiting list.
You can also call our Automated Telemessaging System or any of our branches to have your list verified for you.
If the title has hold requests on it, the item cannot be renewed and the system will list the 'renewals left' as 0 even if you haven’t used your two renewals.
If you need more information, please contact your local branch.
There are several reasons an item does not renew:
If you need more information, please call your local branch and ask for circulation.
You can renew your items using our Automated Telemessaging System, 24 hours a day, or you can call any of our branches during business hours to speak with circulation.
There are several options that you can use to renew your library items if they are available for renewal. You can call the Automated Telemessaging System, 24 hours a day, to renew by phone, call the library and speak to a staff member, or you can do it online through the catalog.
Use the following instructions to renew items through the catalog:
You will know that the items have been renewed successfully when you get a screen displaying the number of items successfully renewed.
Remember to Log Out of your account when done.
Note: If the number under Renewals Left is zero then the item cannot be renewed. Please see the “Why don’t my items renew?" question below, or contact your local branch for more information.