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Home | Library Catalog |Frequently Asked Questions
Frequently Asked Questions
 

How do I find the new DVDs, blu-ray disc and new music CDs?
Why can’t I get into the Library Catalog?
My barcode will not register on the Library Catalog.
What is a PIN or password?
I do not have a PC - how can I renew items?
My items will not renew.
Why is 'renewals left' listed as 0 and the check box is not available when I go to renew items?
How do I place a request?
I placed a request but how do I know it was successful?
I placed a request on a book that is “In” but I am still waiting.
How do I request new or current materials not owned by the library?
How do I borrow a book from another library system (outside Ocean County) through the InterLibrary Loan service?
Why do I see the catalog called by different names: PowerPac, OPAC, Polaris, or Library Catalog?
Can I keep a list of titles I have checked out (Reading History?)
What does status mean on the patron's hold request list?
How do I activate eReceipts (receipts sent to your email address) in your library record?
How do I change my preferences in the Mobile PAC
How do I place a hold using a Mobile PAC?
How do I check to see if my hold request went through using Mobile PAC?



How do I find the new DVDs, blu-ray disc and new music CDs?

You can find new dvds, new blu-ray discs, and new music CDs by doing the following in our catalog:

Click the “Search” tab. Click the “Browse” tab to change the search method.

In the “Search for:” box, change “Title” to “Series”.

In the “that begins with” box type in ONE of the following:
new dvds
new blu-ray
new music

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Why can’t I get into the Library Catalog?

It may be that you are using an old bookmark from our previous library catalog. Please bookmark the following address, which is the newest hyperlink from our Library Catalog page. http://pac.theoceancountylibrary.org/polaris

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My barcode will not register on the Library Catalog.

The new system requires that you enter either 9 or 14 digits, without spaces. After you enter your barcode, press the Tab Key and type in your password and press the Enter key. If your barcode number still does not work, call your local branch and ask them to verify your account information.

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What is a PIN or password?

A password (formerly known as PIN) is needed to access your account either via the online library catalog or through our automated telephone system. A password is necessary to protect your privacy. If you did not give us a password at time of registration, we used the last four digits of your phone number. If you want to change your password and you remember what it is now, you can change it yourself via our online library catalog. Click on the "My Account" and then click on "My Record". Log in with your library barcode number and current Password.

Click on "Change Logon", then click "Change Password". You will then see the following screen, but with your information:

Change Password

Check the box in front of Change Password. In the boxes, type your old password, your new password, then your new password again in the "Verification" box. Don't forget to click the Save button.

If you do not remember your old password you must visit a library branch and present identification before we can change your password.

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I do not have a PC - how can I renew items?

You can renew your items using our Automated Phone System, 24 hours a day, or you can call any of our branches during business hours to speak with circulation.

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My items will not renew.

There are several reasons an item does not renew. Even if an item is not a recent bestseller, it could be on hold for another customer. This will prevent a renewal. You can renew an item two times before you must return it. Also some copies of our newest titles are not renewable, to ensure there are "browser" copies on the shelf. If you need more information, please call your local branch and ask for circulation.

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Why is 'renewals left' listed as 0 and the check box is not available when I go to renew items?

If the title has hold requests on it, the item cannot be renewed and the system will list the 'renewals left' as 0. If you need more information, please contact your local branch.

Renewal Screen

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How do I place a request?

When you see a title you want, look for the “Place Request” button.

After you click the button, if you are not signed in, you will be asked to log in with your library barcode number and your password. Next, choose one of our locations to pick up your item(s). Finally, click the “Submit” button.

Do not forget to log out when you are done especially if you are using the catalog on a public computer.

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I placed a request but how do I know it was successful?

You can check your "Request" list two ways. The first way is right after you place the hold. Click on the button "Go to your list of hold requests." This will bring you directly to your holds list.

-or-

You can check your "Request" list by clicking on the "My Account" tab. Click on "Requests." If you are not logged-in, you will be prompted to do so.

Your request list will include the title, the pickup library, the status, and where you are on the waiting list (hold position).

You can also call our Automated Phone System or any of our branches to have your list verified for you.

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I placed a request on a book that is “In” but I am still waiting.

If a book is listed as "In" at a branch it may not be available to fill your request. If you have been waiting longer than a few days for a book that was “In”, please call the branch and they will assist you.

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How do I request new or current materials not owned by the library?

The best way to request materials not owned by the library, especially those by popular authors, is to call or visit the branch location where you wish to pick up the items. Staff will help you fill out a "Request for Materials" form and will forward the information to the appropriate department. Once the item is obtained, you will receive a notice it is on hold waiting for pickup.

You can suggest titles for purchase via the Ask-a-Librarian page on our website. If you decide to make your request with e-mail instead of visiting or calling, please be sure to include your name, library card number, and telephone number. Please include the library location where you would like to pick up the materials. Include as much information as possible about the title requested such as author, title, publisher, whether new or older material, fiction or non-fiction, subject, and the format (print, video, music etc.). One of the best ways to make sure you have all the correct information on your request form is to search your title in WorldCat. WorldCat is a free database of books owned by thousands of libraries. It can be a great resource to locate items you are unable to find in our catalog.

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How do I borrow a book from another library system (outside Ocean County) through the InterLibrary Loan service?

Currently, the InterLibrary Loan service via our online catalog or website is not available. Please call or visit the branch location where you wish to pick up the items. Staff will help you fill out a “Request for Materials” form. The form enables us to record all the information we need to search for the item, to explain ILL procedures and to record your library card number. One of the best ways to make sure you have all the correct information on your request form is to search your title in WorldCat. WorldCat is a free database of books owned by thousands of libraries. It can be a great resource to locate items you are unable to find in our catalog.

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Why do I see the catalog called by different names: PowerPac, OPAC, Polaris, or Library Catalog?

Each vendor has a different name for its library catalog product. We are phasing out the use of vendor names and are now referring to our catalog as the OCL Library Catalog, or more simply, the Library Catalog.

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Can I keep a list of titles I have checked out (Reading History?)

Yes. Log in to your library account and click on "Contact Information and Preferences."

Check the box at the bottom for Maintain Reading List.

A window will pop-up explaining the impact of keeping a permanent reading list:

Click OK.

Click Submit Change Request.

Note: If you want to turn the reading history off, go to "Change Preferences", uncheck the box, and click "Submit". If you turn it off, all history on your record will be permanently deleted. Also note that the books you check out will not appear on the reading list until the next day.

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What does status mean on the patron's hold request list?

Active - When a hold request is placed, its status is automatically set to active.

Cancelled - The library canceled the hold at the patrons request, patron cancelled the hold requests or the hold request was in the status of unclaimed, then the library removed it from their hold shelves.

Expired - If a hold request is not filled within the specified period of time, the request status automatically changes to expired. Currently set to 1 year of when the hold request was placed.

Held - The item is ready for the patron to pick up.

Inactive -An inactive hold request has an activation date in the future. The patron has changed the activation date to a future date.

Pending - When the library is searching for a copy of the title to fill a hold request the status is pending.

Shipped - A shipped hold request means that an item is being shipped form a branch other than the pickup branch.

Held - The item is ready for the patron to pick up.

Unclaimed - If the requesting patron does not pick up the held item within the specified period of time,(currently 8 business days) the hold request status automatically changes from held to unclaimed

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How do I activate eReceipts (receipts sent to your email address)in your library record?

Patrons can receive eReceipts for check-out, renewal, and fine receipts from in the library and for renewals from Power PAC, Mobile PAC, and renewals from Polaris

Automated Renewal system. by e-email.

Login to your library record.

Click on Contact Infromation and Preferences.

In the section Preferences. under E-Receipts, check the box in front of E-mail.

Please make sure the email address in your library record is correct. Update e-mail address

Click Submit Change Request.

You are now set up to receive eReceipts by email.

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How do I change my preferences in the Mobile PAC?

How to change your preferences in the mobile PAC:

Navigate to the mobile PAC on your mobile device.

Click on Preferences.

Choose the options you would like and click Save Changes

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How do I place a hold using Mobile PAC?

How to place a hold using your mobile device:

Navigate to the Mobile PAC on your mobile device.

Click on Search the Catalog.

Search for the item you wish to reserved

Click on the title of the item. The following screen appears:

Click on Request It. If you are not logged into the catalog, you will be prompted to log in.

Type in your Barcode and Password. You will then be taken to the following screen:

Choose which library you wish to pick the item up at.

Click on Submit Request.

If there are other hold requests placed on the title by other patrons, the following screen will appear:

Click Yes to place the hold.

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How do I check to see if my hold request went through using Mobile PAC?

Once you have placed your request, this screen will appear:

Click on the Home button.

Click on My Account.

Click on Hold Requests. Your list of holds appears on the next screen.

To cancel a hold:

Access your Holds Requests list.

Click on the check box in front of the hold you wish to cancel.

After the box is checked, click on Cancel Selected.

This screen comes up:

Click Yes.

5. The canceled hold will still show up on your holds requests list, however, it will have a cancelled status rather than an active one.

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Ocean County Library, 101 Washington Street, Toms River, NJ 08753 | Tel. 732-349-6200
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