If you have difficulty in accessing a database, please contact your local branch reference service by phone, email, chat, or text us with your situation. We will do our best to troubleshoot and if necessary contact the company providing the service to find a solution.
Some services require not only a library card number, but that the account is active and in good standing. Access to OverDrive, BrainFuse, and Hoopla can be denied if the library card number is connected to an expired account or to an account with fines and fees of more than $25.00.
Contracts with Who’s Who by Marquis allow a specific number of simultaneous users before additional sign ins are blocked. We recommend waiting several moments before attempting to log back in. If this problem persists, please contact your local branch and alert them of the situation.
Most databases and resources are accessible to customers who have library cards under reciprocal agreements with Monmouth County Library and Burlington County Library. Hoopla and BrainFuse are the exceptions in that they are not accessible to reciprocal library card customers.